CUSTOMER SERVICE

Prices

All prices on the website refer to orders placed on the website. Prices include VAT in the EU.
No prices include VAT, custom or local taxes or shipping costs outside the EU.

Product Information

Snowcrystal has no liability for errors in images, information, descriptions, prices or if products are sold out. We strive to achieve the best possible colour accuracy of our products on line, but monitors may, based upon their settings and screens, display colours differently and differ from the real-life product shade. Please feel free to contact us at [email protected] with questions about specific colours, and we’ll be happy to provide you with any additional information that is available.

Payment


You can choose to pay with credit or debit cards (VISA or Mastercard)or by invoice using Paypal or Payson (available in Sweden, Norway, Finland, Germany, UK and Austria only).

Shipping

In Scandinavia

Your package will be shipped with DHL and delivered within 1-5 business days within the European Union and 5-9 business days for delivery worldwide. During the weekends and major holidays our offices are closed.

If an item is out of stock, we will contact you to let you know approximately when the item will be available or we will suggest an alternative. Please be aware that although we try to have items in stock at all times, it is not always possible.

Shipping confirmation will be sent to the email address you provide to use during the purchase process. If you do not receive your tracking email please contact us.

You must be 18 years or older to make a purchase on our website. If you are below 18 years Snowcrystal does not, in accordance with the laws of Sweden, accept any credit card purchases. Snowcrystal reserves the right to change a customers order or deny it if the customer has provided incorrect information or has any sort of record of non-payment of debt.

In case Snowcrystal AB has reason to question buyer’s ability to pay for delivered products Snowcrystal  AB has no obligation to proceed with the delivery, and will be entitled to stop products during carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Snowcrystal .

VAT, custom or local taxes are not included in orders outside the European Union and might be collected upon arrival depending on customs legislations in your country.

Outside Scandinavia

We ship to most countries worldwide. If your country is not available in the list of countries during check-out, please contact us. At this point we can not accept shipping to P.O boxes. Delivery may take longer due to unexpected events.

Please note that orders outside of the European Union may be subject to import taxes and custom fees upon arrival.

When ordering from our website the recipient of the order is fully responsible for any of the import fees and of all laws and regulations of the import destination.

We offer free shipping via DHL on larger orders worldwide. The amount varies depending on the shipping location and amount. Listed below are a few examples of minimum order amount to qualify for free shipping:

You can determine the applicable shipping rate in your shopping cart before your order is final. Place your selected items in the shopping cart, go to check out and choose your country. The total shipping cost will be listed.

EU: Purchases over 50 EUR – FREE SHIPPING

Outside Europe: Purchases over 100 EUR – FREE SHIPPING

If your goods are subject to pick up at eg DHL Service Point or a postoffice and the package is not collected it will be returned to Snowcrystal AB.

We reserve the right to charge you for the return and service- and handling fees in connection to the return.

Exchanges & Returns

We are only able to accept returns on products that have not been used and are sent back in un-opened packages. To return a product, please contact [email protected] and include your order receipt. Return the product within 14 days of the shipping date for a refund of the purchase price excluding shipping and handling charges. All returns must be sent to [email protected]. Please note that shipping, handling and sales tax charges are not refundable on returns.

Complaints/ damaged goods should be reported immediately upon receiving products to [email protected] Goods damaged in transport should be reported immediately after receiving package.

Privacy Policy

Privacy Policy

This Privacy Policy describes how Snowcrystal AB (we, us, this site) 556706-3622 at Box 1137, SE-10061 Stockholm handles your personal information, how it is collected, used, and shared when you visit or make a purchase from www.snowcrystalsweden.com.

Background on our policy

We appreciate the trust that you place in us by giving us your personal information and will always use your personal information in a way that is fair and worthy of that trust.It is therefore important for us to protect your personal data and ensure that our processing of your personal data is correct and lawful. Snowcrystal does not collect your personal information unless you choose to provide us this information or through a third-party. We value the trust that you place in us by giving us your personal information and will always use your personal information in a way that is fair and worthy of that trust. This Privacy Policy will help you to understand what kind of personal data about you we collect and how it is used when you are using our website and services, as well as your rights as a data subject.

What personal data we collect

Personal information means information or pieces of information that could allow you to be identified, such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, informationrelating to other social media profiles as Facebook, Instagram or Google accounts that you have linked to your user account. We may collect personal information about you from different sources, including information you give us directly or automatically collected information when you visit www.snowcrystalsweden.comor information we collect from other sources. Additionally, as you browse the www.snowcrystalsweden.com, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

How we collect the data

Data is collected when you register an account or in any other way provide us with personal data. When you purchase you agree to that this information is stored in accordance with Snowcrystal AB’s privacy policy in order to fulfil our agreement to you as our customer.We collect device information using cookies; data files that are placed on your device or computer and often include an anonymous unique identifier. We also use a variety of other digital marketing networks and ad exchanges, and advertising technologies (electronic files used to record information about how you browse the site), ad tags and mobile identifiers.

Why and how we use collected data

We process your personal data to improve our services and make them more user friendly, to improve our products to meet your needs and to help speed up your future activities and your experience on www.snowcrystalsweden.com. This includes collecting statistics on and analysing how you use our services, the effectiveness of our advertisements, promotions and to personalize your website experience and to as well as to evaluate (anonymously and aggregated) statistics on website activity, such as what time you visited it, whether you have visited it before and what site referred you to it. This also includes performing market research and customer satisfaction surveys and getting your feedback through other feedback functions. Your data may also enable us to fulfil your order, to notify you about important functionality changes. We may also send you e-mail messages or newsletters about products and news.

Cookies

We use cookies to help the site provide a better user experience. Cookies are small units of data stored on the hard drive of your computer by your browser that are necessary for using our website. In general, cookies are used to retain user preferences, store information for things like shopping baskets, provide anonymized tracking data to third party applications and to improve our websites and services. The cookies we use do not store any personal data or otherwise collect personally identifiable information. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser, by either adjusting your browser settings to not accept cookies and delete any cookies already placed by this website or by deleting any cookies already placed on your hard drive by this website and then not use this website again. You can change your cookie settings at any time. If you continue using our website without changing your settings, we will assume that you accept to receive all cookies from our website.

Who do we share your personal information with?

We share personal data only with third parties that provide us with service we need for our business with regard to IT infrastructure, operating and hosting services, marketing research and communications, financial and payment services. Your personal data will not be shared by us or our representatives to any other third party unless we have your consent or if we are obliged to by law.

How long do we keep your data

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer.

Security

We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.

Your rights

In accordance with the applicable data protection law you have the right to know what personal data of yours we are processing, where that data came from and how we are using that data. You have the right to ask us to update, correct or supplement the data we hold about you. You have the right to withdraw consent for processing for a specified purpose or to have your data entirely deleted or erased from our system. You have the right to restrict or object our processing of your data or to ask us to supply the personal data we hold about you in a readable electronic format, or transfer that data direct to a third party nominated by you. We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed.

Complaints

If you believe that Snowcrystal AB is processing your personal data in contravention of the Law, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection. You may also contact us at [email protected]

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This policy was updated 2018-05-24.

Cookie Policy

Cookie Policy

A cookie is small text file that enables us to target your preferences. We may place a cookie text file on your computers hard drive so we can recognize you as a return user and personalize your experience of the website. The cookie expires when you place an order. We use cookies to gather demographic information, analyze statistics, trends for our website functionality, website statistics and advertising.